Shipping Policy

WE OFFER FREE SHIPPING ON ALL ORDERS $50 AND UP.

For all other orders, we offer $4.90 flat rate shipping.

Our current processing time is 5-10 business days, not including weekends and holidays. We will notify you as soon as your order ship or if we foresee any issue fulfilling your order.

After your order has been shipped please allow up to 72 hours for the tracking number to be trackable.

Tracking details will be sent to the email address provided at check out. We highly advise our customers to review their order. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS AT CHECKOUT!!! We are not responsible for packages sent to the wrong address provided.

We are NOT responsible for ANY lost items. If your tracking information indicates that your package has been delivered and you failed to receive it, please contact United States Postal Service. For international orders Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties or contact the USPS customer service 1(800)275-8777

Packages undeliverable by USPS will be cancelled and refunded once received and processed

NO REFUNDS OR EXCHANGES. ALL SALES ARE FINAL!

If Skin Souffle makes a mistake by sending you the wrong item, please contact us immediately, we will be sure to send you the correct item.

All items are inspected before shipping.

Once you receive your shipping confirmation and tracking number we can no longer cancel your order.

*Please note that due to COVID-19, shipping has been slightly delayed and can vary depending on the delivery location.

Our customer service email: Info@skinsouffle.net

All emails are generally answered within 24-48hrs